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    • Popular Articles

    • How to configure Sub Interface

      Sub interfaces divide the parent interface into two or more virtual interfaces on which you can assign unique Layer 3 parameters such as IP addresses and dynamic routing protocols. The IP address for each sub interface should be in a different subnet ...
    • What is SONiC

      The Software for Open Networking in the Cloud or alternatively abbreviated and stylized as SONiC, is a free and open source network operating system based on Linux. It was originally developed by Microsoft and the Open Compute Project. In 2022, ...
    • Which SONiC versions are supported by PalC Networks?

      PalC Networks support the following versions of SONiC : SONiC 202311 SONiC 202305 SONiC 202211 SONiC 202205 SONiC 202111
    • What is SONiC and how does it benefit my network?

      SONiC (Software for Open Networking in the Cloud) is an open-source network operating system based on Linux that runs on switches from multiple vendors. Developed originally by Microsoft for use in their Azure data centers, SONiC provides a flexible, ...
    • What is Static Routing and how to configure it

      Static routing is a form of routing that occurs when a router uses a manually configured routing entry, rather than information from dynamic routing traffic. In many cases, static routes are manually configured by a network administrator by adding in ...

    PalC Networks Service Level Agreement



    Service Category

    Response

    Restoration

    Ticket Severity

    Problem Type

    P1

    1 Hour

    1 Day

    Urgent

    Customer network is non-operative or large scale service disruption OR it is at risk of becoming non- operative or significantly impacted.

    P2

    2 Hour

    3 days

     High

    Some parts of customer network service does not function properly OR it is at risk of not functioning properly.

    P3

    1 Day

    5 days

    Normal

    Issues relating to network that have little or no impact on daily business processes OR can be easily workaround.

    P4

    2 Day

    7 days

     Low

    Issues have no impact on daily business processes OR can be easily workaround.