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    • Popular Articles

    • Which SONiC versions are supported by PalC Networks?

      PalC Networks support the following versions of SONiC : SONiC 202311 SONiC 202305 SONiC 202211 SONiC 202205 SONiC 202111

    • What is SONiC and how does it benefit my network?

      SONiC (Software for Open Networking in the Cloud) is an open-source network operating system based on Linux that runs on switches from multiple vendors. Developed originally by Microsoft for use in their Azure data centers, SONiC provides a flexible, ...

    • Basic Show Commands in Broadcom sonic

      Basic Show Commands Objective This document explains how to use basic show commands on broadcom sonic to retrieve system information, hardware details, software versions, and transceiver status. These commands help network administrators quickly ...

    • How can I contact PalC Networks Support?

      You can contact PalC Networks Support through the following methods: Email: Send an email to support@palcnetworks.com with a detailed description of your issue. Our support team will respond within 24 hours. Phone: Call us at +1-888-823-3172. Our ...

    • What are the support team's business hours?

      Our support team is available to assist you during the following business hours: Days : Monday to Sunday , 7 days a weekTime : 24 Hours
    PalC Networks Service Level Agreement 
      Service CategoryResponseRestorationTicket SeverityProblem Type
      P11 Hour1 DayUrgentCustomer network is non-operative or large scale service disruption OR at risk of becoming non-operative.
      P22 Hours3 DaysHighSome parts of customer network not functioning properly or at risk.
      P31 Day5 DaysNormalIssues with little or no impact on business processes or easy workaround available.
      P42 Days7 DaysLowIssues with no impact on business processes or easily manageable.