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    • Which SONiC versions are supported by PalC Networks?

      PalC Networks support the following versions of SONiC : SONiC 202311 SONiC 202305 SONiC 202211 SONiC 202205 SONiC 202111

    • What is SONiC and how does it benefit my network?

      SONiC (Software for Open Networking in the Cloud) is an open-source network operating system based on Linux that runs on switches from multiple vendors. Developed originally by Microsoft for use in their Azure data centers, SONiC provides a flexible, ...

    • How can I contact PalC Networks Support?

      You can contact PalC Networks Support through the following methods: Email: Send an email to support@palcnetworks.com with a detailed description of your issue. Our support team will respond within 24 hours. Phone: Call us at +1-888-823-3172. Our ...

    • What are the support team's business hours?

      Our support team is available to assist you during the following business hours: Days : Monday to Sunday , 7 days a weekTime : 24 Hours

    • What are the key value propositions of PalC Networks' Support Service?

      PalC Networks' Support Service offers several key value propositions to ensure our customers receive the best possible assistance: 1. 24/7 Availability: Our support team is available around the clock to assist you with any issues or queries you may ...

    PalC Networks Service Level Agreement


    Service Category

    Response

    Restoration

    Ticket Severity

    Problem Type

    P1

    1 Hour

    1 Day

    Urgent

    Customer network is non-operative or large scale service disruption OR it is at risk of becoming non- operative or significantly impacted.

    P2

    2 Hour

    3 days

     High

    Some parts of customer network service does not function properly OR it is at risk of not functioning properly.

    P3

    1 Day

    5 days

    Normal

    Issues relating to network that have little or no impact on daily business processes OR can be easily workaround.

    P4

    2 Day

    7 days

     Low

    Issues have no impact on daily business processes OR can be easily workaround.